This 7-hour class explains how Six Sigma + Lean helps all types of organizations make focused, systematic, and permanent improvements in their processes, products, and services by improving customer satisfaction, reducing variation, eliminating defects, rooting out waste, and speeding up the work flow. The topics shown below are presented in a lively, open forum so everyone gains something to take back and use.

Participants explore how customers view an organization and its outputs. Too often customers are overlooked in the quest for productivity and profit gains. This session refocuses participant perspectives from looking at the organization from the inside out to viewing it from a customer's perspective, outside in.

Topics

* What is this thing called Six Sigma + Lean?

* "We do things our way here…" and other fables.

* The basic stuff: principles and concepts of Six Sigma +Lean

* Seeing things differently: customers always come first in Six Sigma + Lean

* Process dynamics - how things get done in the value stream

* Along with defects and waste in an organization's process, comes variation.

* What? Use data for management and problem solving?

* Techniques, and tools of Six Sigma + Lean

* Who does what in Six Sigma + Lean?

* The real clincher: teamwork, culture and projects = higher customer satisfaction

* What it takes to get started: The Six Sigma + Lean Practicing Quality Organization

Fee Breakdown

Category	Description	Amount
Course Fee (Basic)	Registration Fee	$ 250.00